Amelia

Enterprise conversational AI that can talk, text, and complete tasks

Amelia is SoundHound AI’s conversational AI platform for enterprises that want to automate customer and employee interactions. It is designed for voice and text conversations that can take action, not just answer questions.

Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric →

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Enterprise

API

Voice

Integrations

Multi-Agent

Fully Autonomous

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About

What It Is

Amelia is an enterprise conversational AI platform built to handle customer service and other business interactions across voice and text. SoundHound positions it as a complete AI agent platform for builders, with Amelia 7 and its Agentic+ framework...

What to Know

Amelia stands out for focusing on real transaction handling, not just conversational responses. According to the site, it can understand natural speech, adapt during a conversation, switch between voice and text, and complete actions like resetting...

Key Features

Natural voice understanding across accents, speaking styles, and background noise

Switches between voice and text within the same conversation

Uses autonomous reasoning to adapt during conversations

Completes business actions such as password resets and return processing

Supports brand customization for tone, voice, appearance, and guardrails

Use Cases

Automating customer support conversations in contact centers

Handling routine banking requests such as secure account tasks

Powering digital concierge experiences in hospitality

Agenticness: Guided Assistant

Executes tasks you assign, one step at a time, within narrow domains.

High evidence

Last evaluated: May 22, 2026

Dimension Breakdown

Action Capability

Autonomy

Planning

Adaptation

State & Memory

Reliability

Interoperability

Safety

Operator Sovereignty

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Paid

Web

API

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