Customer Support

Fin is Intercom’s AI agent for customer support teams. It answers questions, takes action in connected systems, and escalates to human agents when needed.

Sierra Voice brings conversational AI to phone support, with agents that can talk naturally, handle interruptions, and act inside your internal systems. It’s built for customer experience teams that want to replace or augment traditional call flows with a more adaptive voice agent.

Zendesk AI Agents helps customer support teams automate conversations across channels and resolve common issues with AI. It connects to your existing customer emails, apps, and team workflows, with setup positioned as quick for non-technical teams.

Observe.AI builds customer experience agents that handle voice and chat workflows for enterprise support teams. It focuses on accurate intent capture, policy-controlled execution, and integrations with existing business systems.

PolyAI is a customer-facing voice agent platform built for businesses that want to automate conversations without rebuilding their tech stack. It offers out-of-the-box and custom integrations, plus webchat, so teams can add conversational automation around their existing systems.

Cresta is an AI platform for customer experience teams that connects with your existing tech stack to support real-time agent assistance, conversation insights, and workflow automation. It appears aimed at large contact centers and enterprise support operations rather than individuals.

Representative24 is an AI concierge for customer support and sales across web chat, WhatsApp, Facebook Messenger, mobile apps, and APIs. It helps you answer questions 24/7, resolve common issues, and trigger actions without opening new tickets.

Papercups is an open-source live chat app for customer support teams. You can self-host it or use their hosted version, then connect channels like Slack, Mattermost, Gmail, SMS, and GitHub to manage conversations in one place.

Webify.AI offers business chatbots for customer support and transactional workflows across web, social, and voice channels. It’s aimed at companies that want to automate routine conversations and hand off to live agents when needed.

Build a customer-facing knowledge base that can be searched from your chat widget and managed from one dashboard. Chatwoot also adds AI-powered article suggestions, multilingual publishing, and support for cloud or self-hosted deployment.

Gupshup.ai is an enterprise AI agent platform focused on sales, marketing, and customer support conversations. It is designed to help teams automate customer interactions across channels such as WhatsApp and other messaging touchpoints.

Gladly’s CSAT survey software helps support teams collect post-interaction feedback automatically and review scores in context. It’s built for agents and managers who want faster visibility into customer sentiment and coaching opportunities.

Krisp is a voice AI platform for meetings, call centers, and developers. It focuses on noise cancellation, meeting transcription and summaries, accent conversion, and real-time voice tools.