Papercups
Open-source customer chat with self-hosting and inbox integrations
Papercups is an open-source live chat app for customer support teams. You can self-host it or use their hosted version, then connect channels like Slack, Mattermost, Gmail, SMS, and GitHub to manage conversations in one place.
Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric →
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What's happened with Papercups lately
- Score changetriggered by newsAgenticness score 7 → 9 ↑7 → 9/36(+2)
Score re-evaluated after: Paper raised $34 million from Accel and ICONIQ to build design tools for the agentic era.
See the news that prompted this - Paper raised $34 million from Accel and ICONIQ to build design tools for the agentic era.News
Paper announced a $34 million Series A led by Accel and ICONIQ, with backing from Designer Fund and investors tied to WorkOS, Lovable, Anthropic, and OpenAI. The company says it will use the money to speed product development and build AI-native workflows for designers. For those tracking agentic AI, this shows venture money still flowing into tools aimed at human-plus-agent work. The open question is which concrete product features the new funding will turn into first.
via MarTech Series
News mentions sourced from our news feed; score changes from periodic re-evaluations.
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About
Papercups is an open-source live customer chat web app written in Elixir. It is aimed at support teams and companies that want an alternative to tools like Intercom or Drift, especially if they care about privacy and want to keep customer data under their own control.
Papercups is clearly more of a support inbox and chat platform than an autonomous AI agent. It can route, organize, and connect conversations across channels, but the crawled docs do not show any AI model usage, agentic behavior, or automated task execution beyond support workflows and integrations.
Executes tasks you assign, one step at a time, within narrow domains.
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- Free: Open-source self-hosted software; hosted pricing was not clearly listed in the crawled content.
- Enterprise: Not publicly specified in the crawled content.
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